Studio Policies

1. Reformer Experience Requirement

Clients who have never taken a Reformer class are required to enroll in our Introductory Pilates Package prior to attending group Reformer classes. It exists to make sure your first time on the carriage feels safe, and your tenth feels like home.

Once you've completed the package, you're free to join any group Reformer class on the schedule. Most people find a rhythm within the first couple of weeks.

One per person. Limited to clients who have not previously taken Reformer at Ascendance.

2. Waiver & Intake Forms

All clients must complete the studio waiver and client intake form online prior to their first class or private session. This takes a few minutes and can be done from your phone.

The intake form lets your instructor know about any injuries, recent surgeries, or health conditions before you're in the room. It's not paperwork for its own sake — it's how we make sure the session is built around you.

Forms are completed once and stored securely in your member profile. You won't be asked again unless your health information changes significantly.

3. Late Arrival Policy

If you arrive more than 5 minutes after the scheduled start time, the instructor will determine whether it is appropriate for you to join the class or if the session will need to be rescheduled.

This isn't about being strict — it's about protecting the flow of the class for everyone already in the room. A Reformer setup mid-session is disruptive. Arriving early means you're ready to move the moment class begins.

First-timers, please arrive 10–15 minutes early for a brief equipment orientation before your first group class.

4. Studio Etiquette — Shoes & Socks

Please store shoes and personal belongings in a designated cubby upon arrival. Keeping the studio floor clear makes the space safer and calmer for everyone.

Sticky grip socks are strongly recommended for all Reformer classes. They keep your feet planted on the footbar and the carriage, which matters more than it sounds once the springs are loaded. We sell them at the front desk if you forget yours.

Bare feet are welcome in Studio B for Mat, Yoga, and Barre classes.

5. Group Class Booking & Cancellation

Group classes must be booked at least 2 hours prior to the class start time. Reformer rooms hold ten clients — when you book a spot and don't show, the wait-list person doesn't get the seat.

Stuck in traffic or something came up — call the studio. We are humans. Things happen. The fees are policy, not personality.

6. Private & Semi-Private Cancellation

A minimum of 24 hours' notice is required to cancel or reschedule a private or semi-private session.

Cancellations made within 24 hours of the session time will be charged the full session rate. Your instructor reserved that hour for you — short-notice cancellations don't leave time to fill the slot.

If you're genuinely unwell, let us know and we'll work with you. We'd rather you stay home and recover than push through sick.

7. Minimum Enrollment Requirement

Group classes require a minimum of two participants. If only one client is enrolled when the class is due to start, that client may choose to:

• Rebook for another class with available spots, at no additional cost.
• Convert the session to a private appointment at the applicable private session rate.

We'll always contact you in advance if a class is at risk of not meeting enrollment minimums.